As customer expectations evolve, so must the automotive industry. Few parts of the car-buying experience show that more clearly than the finance office.

Kunes Auto Group was recently featured in an Automotive News article exploring the changing landscape of finance and insurance (F&I). The piece highlights our approach to two things customers and the industry both care about: consistency and compliance.

In the article, Kunes Auto Group Finance Director Scot Hensel shares the principle behind our F&I process: we offer every product to every customer, every time.

It's a simple rule with a meaningful purpose. When every customer sees the same full menu of finance and protection options, no one gets a different experience based on which store they visit, what day they shop, or who sits across the desk. Customers see the complete picture and choose what fits their needs.

Today's car buyers have more information at their fingertips than ever. Many start their research online, compare options across dealers, and expect the finance step to be just as clear as everything that came before it.

A consistent process helps meet that expectation by giving customers:

• Transparency: the same complete set of options, presented the same way
• Fairness: an equal experience at every Kunes location
• Confidence: a clear understanding of what's available before making a decision

Consistency also supports compliance. A standard process across our 40+ dealerships in Wisconsin, Illinois, Iowa, and Minnesota helps ensure every customer is treated the same way.

We're proud to share our perspective alongside the dealers and industry leaders working to build customer trust, maintain compliance, and improve the dealership experience. The standards dealers set today shape how customers feel about buying a vehicle tomorrow, and we're glad to be part of that conversation.

Want the complete story? Read the full article from Automotive News.